Using MAINTelligence™?
Integrating all condition monitoring tools into a single software platform offers significant benefits, including streamlined data management, enhanced analytical capabilities, and improved decision-making.
Organizations can achieve a unified view of equipment health, enabling more accurate and timely insights by consolidating disparate sources of information to reduce the risk of data silos, minimize manual data entry, and facilitate more effective predictive maintenance strategies.
Ultimately, this proactive approach to asset management leads to increased operational efficiency, reduced downtime, and cost savings for a healthy bottom line.
Why DMSI Client Services?
Using DMSI’s Client Service department to implement our services offers several key benefits:
Expertise and Experience
Our team brings extensive knowledge and hands-on experience with our products to the job, ensuring a smooth and effective implementation process.
Comprehensive Support
We provide end-to-end support, including training, troubleshooting, and ongoing maintenance, to ensure long-term success and user proficiency.
Customized Solutions
We tailor the implementation to your specific needs and operational requirements, optimizing the system to integrate seamlessly into your existing workflows.
Proactive Problem Solving
Our team anticipates potential issues and addresses them proactively to reduce the risk of setbacks and ensure a smoother rollout.
Efficient Deployment
Leveraging our specialized skills accelerates the set-up and configuration of DMSI’s services, reducing the time to achieve full functionality.
Best Practices
We incorporate industry best practices and lessons learned from previous implementations, enhancing the effectiveness and reliability of the service.
Minimized Disruption
Our experts work to minimize operational interruptions during the implementation, helping maintain productivity.
Continuous Improvement
Our service department is dedicated to continuous improvement, offering regular updates and refinements to keep your system current and efficient.
Our Services
Database Building
As the product owners, our team of Client Service Engineers understand the architecture of the software and the best practices that allow our clients to benefit from all features of the software to maximize your ROI.
Through decades of experience, our software development team has developed in-house tools to expedite the data-entry process which greatly reduces the time taken to build the database, in turn ensuring you benefit from your ROI as soon as possible.
Training
DMSI offers a range of training options tailored to the diverse needs of our clients. We provide public training classes scheduled throughout the year and accessible online for convenience.
Our training is organized into three levels: Level 1 for beginners, Level 2 for advanced users, and specialized courses for more advanced modules. We also offer private training sessions with customized agendas, available both online and onsite, to address specific requirements and enhance your team’s proficiency.
Site Champion/Mentoring
DMSI provides project management services with our expert serving as the site champion for the first 6 to 12 months. This service blends onsite and remote work to optimize processes, collaborate on KPI metrics, integrate to CMMS/ERP systems, mentor employees, and train site champions. The objective is to ensure a successful implementation, effectively train the site champions, and support users throughout the transition.
Drive Success: Leverage our industry expertise and hands-on implementation processes to ensure MAINTelligence delivers optimal results.
Speed up Onboarding: Accelerate onboarding and training with the support of our skilled consultants.
Expand Efficiently: Rapidly scale MAINTelligence across multiple departments and business units.
Align Priorities: Focus on your maintenance and reliability goals to effectively prioritize objectives.
Follow Best Practices: Benefit from our years of experience and adherence to industry best practices.
Implementation Services
DMSI understands the challenges of implementing a site-wide Asset Performance Management System. With over 35 years of experience in deploying maintenance software for asset-intensive industries, we’ve refined our approach to include strategic planning, ongoing training, and effective stakeholder engagement to address these challenges and ensure successful implementation.
Key challenges include:
1. Data Integration: Merging data from various sources is complex due to inconsistent formats and incomplete records.
2. Cultural Resistance: Employees may resist changes, requiring effective change management and communication.
3. Resource Constraints: Implementing a reliability program demands significant resources, which can limit its scope and success.
4. Skill Gaps: Specialized knowledge in areas like predictive maintenance and reliability engineering is necessary, and a lack of trained personnel can hinder progress.
5. Complexity of Systems: Diverse and aging equipment complicates establishing reliable baselines and predicting failures.
6. Integration with Existing Systems: Smooth integration with existing systems is challenging, especially if they are outdated or fragmented.
